Hand & Craft

Returns & Exchanges

We want you to love Hand & Craft as much as we do. So, if you’re not completely happy with your purchase—for any reason—simply return the item(s) within two weeks of receipt, and we’ll refund your original method of payment. Please note: we’re not able to refund original shipping charges. When making your return, just be sure that your Hand & Craft product still has its tags attached and comes back to us in the original packaging. The products allowed under this policy are as follows – Tully, Sidekick, Apparatus by Byrne, Miki, Monument, Iron Hide, Hearth, Sugi, Willow and Bloc.

A few easy steps for the fastest return process:

Exchanges work a bit differently. If you’re interested in exchanging an item, we suggest that you place your order for the new item first—before returning your original purchase. That way we can be sure that we have just what you’re looking for, in stock and ready to go. Then, you’re welcome to simply return your original order for a refund. Once we receive your return, we’ll process the refund and send you an email to confirm.

If you have any questions about our return process—or anything handandcraft—just give us a call. We’re here for you and happy to help!

Hand & Craft
Attn: Hand & Craft Return
320 Byrne Industrial Drive
Rockford, MI 49341

Customer service: